Question 1

What services do you offer?

Accepted Answer

We provide professional real estate media designed to help elevate listings and make them stand out / sell faster. These services include:

Real Estate Photography
Aerial/Drone Photography
Listing Videos
Social Media Reels
3D Tours
Twilight Photography
Floor Plans
Virtual Staging & Object Removal

Question 2

What are your operating hours?

Accepted Answer

Our office is open Monday - Friday from 8:00 am to 4:30 pm.

We currently take appointments Monday - Friday. Due to changing daylight hours throughout the year, below is our approximate operating hours for appointments:

March - October: 10:00 am - 6:00 pm
November - February: 10:00 am - 4:30 pm
Twilight appointment times vary

Question 3

What is your turnaround time?

Accepted Answer

Our standard turnaround time for photography is next day. We aim to have all photography out by 12:00 pm EST the following morning. Video can take up to 48 hours to be returned.

Question 4

Do you have a drone license and insurance?

Accepted Answer

Yes, all our photographers are FAA licensed and fully insured. Safety and compliance are always a priority.

Question 5

How do I book an appointment?

Accepted Answer

Booking is easy! You can:

Book directly on our website using the “Booking Page” Tab
Call or text us at 248-716-0129
Email us at schedule@apphotoandvideo.com

Question 6

Do you take weekend appointments?

Accepted Answer

Unfortunately, we do not take weekend appointments at this time.

Question 7

How to prep the home for the shoot?

Accepted Answer

We have already prepared a checklist of items that you can use and share with the homeowner prior to the appointment. You can find the downloadable pdf document on our website under the “Resources” tab.

Question 8

What if the weather is bad?

Accepted Answer

We understand weather issues pop up regularly in Michigan. If weather affects your exteriors or drone photos/video, we’ll coordinate with you to reschedule those portions. If you would rather move your appointment to a completely new day, our office can help you reschedule with no same-day reschedule fees.

*Please note - we cannot fly the drone in any snow or rain.

Question 9

What is your cancellation/reschedule policy?

Accepted Answer

We charge a $50 cancellation fee if the appointment is cancelled or rescheduled the same day. Certain exceptions apply.

Question 10

How do I cancel/reschedule on the weekend?

Accepted Answer

Since our office is closed on Saturdays & Sundays, you will not be able to call to reschedule or cancel an appointment. We ask that you log-on to your client dashboard and update your appointment online. If you prefer to call or text, your request will be responded to Monday morning.

You will not be charged a cancellation fee or reschedule fee if you put in the request over the weekend for a Monday appointment.

Question 11

What forms of payment do you accept?

Accepted Answer

Invoices are sent along with your completed media AFTER the appointment. We accept cash, checks and all major credit/debit cards and do NOT charge a processing fee.

Question 12

How can I tip my photographer?

Accepted Answer

If you were happy with the service provided by your photographer, you have the option to tip when paying the invoice. While tips are not required nor expected, our photographers do appreciate them!

Question 13

What is “Pay at Close”?

Accepted Answer

We now offer “Pay at Close” with Titus during the checkout process. Now, you can invest in marketing your listings without paying out of
pocket until the home sells and you receive your commission check. Repay once the listing sells or after the 6 month period. For more information, please visit the “Resources” tab on our website. Pay at Close application takes two minutes and has no impact to your credit score

Frequently asked questions